Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the PATCHS service
- phone us on 020 7385 6001 from 8am
- visit the surgery reception
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the PATCHS service
- phone us on 020 7385 6001
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- continuous 7 day roll over patients can book appointments 7 days in advance using SystmOnline
- visit the surgery reception
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
There are GP services open to all patients in the borough running 7 days a week in Hammersmith and Fulham. You can book an appointment from your own practice with a GP practices in the network in the evening or at the weekend.
During the practice’s opening hours, you can call and ask the receptionist to book an appointment at one of these sites for an evening or weekend appointment.
On Saturdays, pre-bookable practice nurse appointments are also available which can be booked through the practice.
Please note that using these services will not affect your registration with the practice.
Cassidy Medical Centre
Address:
651a Fulham Road
Fulham
London
SW6 5PX
Opening times:
- Monday to Friday: 6:30pm to 8pm
- Saturday and Sunday: 9am to 3pm
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 020 7385 6001 during opening times
- reply cancel to your appointment text reminder
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
If you need help when we are closed
Urgent care centres
Urgent care centres are an alternative to A&E. They are centres that treat minor injuries and illness that require urgent treatment that cannot be seen by your registered GP.
Find out more on our urgent care centres page.
Walk in centres
Walk in centres can offer help for minor injuries and illnesses, such as cuts, sprains, upset stomachs and small burns.
Find out more on our walk in centres page.
NHS 111
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Emergencies – 999
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10am, and give one of our receptionists your specific details.
Home visits are only for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.